Shipping Policy

Shipping Policy – Elvora Patio & Furniture

At Elvora Patio & Furniture, we are committed to delivering your order safely and on time. Please review our shipping details below.

Where We Ship

We currently ship to Canada and the United States. For inquiries about shipping to other destinations, please contact us directly.

Processing Time

Orders are processed within 1–3 business days of payment confirmation. You will receive a confirmation email once your order has been dispatched.

Estimated Delivery Times

Standard delivery typically takes 7–15 business days depending on your location. Delivery timelines may vary during peak seasons or due to carrier delays beyond our control.

Shipping Costs

We offer free standard shipping on all orders over $500 CAD. For orders under $500 CAD, shipping costs will be calculated at checkout based on the size, weight, and destination of your order.

Large Item & Freight Delivery

Large items such as dining sets, lounge sets, gazebos, and pergolas are shipped via freight carrier. Standard delivery for large items is curbside. White-glove delivery (room of choice, assembly) is available for select items and locations — please contact us before placing your order to arrange this service.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment in real time through the carrier’s website. If you have any questions about your delivery, our support team is here to help.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos of the damage. Elvora Patio & Furniture will work with you promptly to resolve the issue.

For any shipping questions, please reach out through our Contact Page.